Do you want to stop your ADT home security service and switch to a different company? Before you make up your mind, let’s learn about ADT’s rules for canceling and what to expect. We’re here to help you understand.
How Can You Cancel Your ADT Contract?
Step 1: Call Customer Service Helpline First, you need to call ADT’s Customer Service Helpline. It’s like giving them a ring to talk about your contract.
Step 2: Connect With an Account Information Representative When you call, you’ll talk to someone who knows about your account. This person is called an Account Information Representative. They’re the ones who can help you.
Step 3: Give Them Your Account and System Information You’ll need to share details about your account and security system. This helps them find your contract in their records.
Step 4: Request to Cancel Your Contract Tell the representative that you want to cancel your contract. It’s like asking them to stop providing their service to you.
Step 5: Ask for Written Confirmation of the Cancellation It’s a good idea to ask them to send you a letter or email confirming that they’ve canceled your contract. This way, you have proof of the cancellation.
But remember, these are the basic steps. The exact process might vary depending on your specific contract. Keep reading to find out more about how to cancel your ADT contract without any extra charges.
Can You Cancel Your ADT Contract Without Paying Extra? (Updated 2023)
Okay, let’s talk about canceling your ADT security system contract without having to pay extra money. When you get an ADT security system, the usual contract length is 36 months (that’s 3 years) for most places. But in California, they have a shorter one – it’s 24 months (2 years) there.
Now, here’s what most folks worry about: the fee you might have to pay if you want to cancel your ADT contract. You can cancel it anytime, but the fee depends on when you cancel.
Canceling Within the First Six Months: If you decide to cancel your ADT contract during the first six months after you get it, you won’t have to pay a fee. That’s pretty cool, right? ADT is confident in the quality of its system, and they even offer a money-back guarantee if you’re not happy.
Canceling After Six Months: But if you’ve had your ADT system for longer than six months, things change a bit. At that point, if you cancel, you might have to pay 75% of what’s left on your contract. So, if you had a year left on your contract, you’d have to pay for nine months. Plus, there could be an extra $150 fee if an authorized dealer has to remove your alarm system.
So, that’s the deal with canceling your ADT contract and what you might have to pay, depending on when you decide to say goodbye to their service.
How to Cancel Your ADT Contract
Now that you know it’s possible to cancel your ADT contract, let’s dive into the different ways to do it. The steps for canceling your contract can change depending on whether you’re doing it during or after the initial trial period.
We’ve organized this information into two sections: one for canceling during the trial period and another for canceling after that period ends.
Canceling During the Trial Period
When you get an ADT system with their standard contract length, you get a special three-day period where you can cancel your contract if you change your mind. This is called the “Buyer’s Remorse” cancellation period, and it’s there to give you a chance to rethink things right after installation.
If you go past those first three days, there’s still a chance to cancel within the next six months. ADT has something called a “Money-Back Guarantee” during this time. But remember, the details of these cancellation terms are laid out in ADT’s “Terms and Conditions,” and you should take a look at those to understand everything clearly.
Understanding ADT’s Money-Back Guarantee
Let’s dig into what ADT means when they talk about their “Money-Back Guarantee.” This guarantee kicks in if ADT has tried to fix a problem with your security system but hasn’t been able to do it within the first six months of your contract. They’ll only give you a refund if you’ve completely removed all their equipment from your place, and the problems can’t be your fault. They want to make sure the issues aren’t because of something you did.
Getting More Info from ADT
Now, the terms for canceling can be a bit confusing. So, if you want to know more, it’s best to chat with an ADT representative. They can give you the scoop on how it all works. Sadly, you can’t cancel your ADT contract online. You’ll need to reach out to them by calling their customer service number at (800) 788-0013. When you talk to one of their reps, they’ll walk you through the cancellation process step by step.
Canceling ADT After the Trial Period
If you’ve had your ADT security system for more than six months, canceling without some extra costs isn’t an option anymore. But here’s the good news: ADT’s cancellation fees are lower compared to some other security companies like Vivint or Brinks.
Here’s how it usually works: If you cancel, you’ll have to pay 75% of what’s left on your contract. The exact cost depends on when you decide to cancel. Take a look at this table to get a better idea of what you might have to pay:
- Plan: Secure Home, Smart Home, Video & Smart Home
- Monthly Price: $45.99/mo, $49.99/mo, $57.99/mo
- > 30 Months: $0.00, $0.00, $0.00
- 30 Months: $1,034.78, $1,124.78, $1,304.77
- 24 Months: $827.82, $899.82, $1,043.82
- 18 Months: $620.87, $674.87, $782.86
- 12 Months: $413.91, $449.91, $521.91
- 6 Months: $206.96, $224.96, $260.95
- 0 Months: $0.00, $0.00, $0.00
These numbers are based on ADT’s three main home alarm system packages, but your costs could be different if you’ve made any upgrades. Also, these costs are for folks who didn’t make an upfront payment when they got their ADT system initially.
When you talk to ADT’s customer support, you can try to work out a payment plan that fits your budget. While you might not be totally thrilled with the system, ADT has a reputation for being flexible and trying to help their customers.
Note: ADT’s customer service folks might try to talk you into changing your mind about canceling, so be prepared for that if you’re sure you want to cancel.
Can Another Security Company Help You Switch from ADT?
People often wonder if another security company can pay off the balance of their ADT contract to make switching easier. We did some digging, and here’s what we found: No security system provider currently offers contract buyouts.
Now, there have been stories about Vivint sales reps offering to cover the switching costs for customers with low remaining balances on their ADT contracts. But honestly, you can’t count on someone being generous enough to do that since it might affect their earnings.
So, here’s the deal: If you don’t want to pay a cancellation fee, your best bet is to finish up your ADT contract. Once it’s over, you’re free to try out a new security provider and see if they’re better than ADT for your needs.
Most security system companies do offer a three-day grace period where you can cancel without any hassle. If you find a provider that you like better than ADT, you can reach out to their support team to confirm the cancellation of your subscription. This way, you can make a smooth transition to a new security system.
By reading through this article, you’ve learned how to cancel your ADT contract and what to expect during the process. If you ever need help or have questions about canceling, don’t hesitate to reach out to the ADT support team – they’re there to assist you.
As a home security website, we’re always interested in hearing from our viewers about their experiences with security system providers. If you’ve canceled your ADT contract and want to share your reasons, please feel free to leave a comment below. We value your feedback and insights!
Your safety and peace of mind are important, so make sure to choose the security solution that’s best for you. Thank you for reading, and we hope this information has been helpful to you.